FAQS

Get answers to the most popular questions we get. If you still have a question about our services or properties, please don't hesitate to contact us.

Buyers

  • Do we need to get prequalified for a mortgage prior to contacting you?

    Yes, you need to be prequalified with a local lending institution or a mortgage broker before starting the home search process. 


    If you haven't done this yet, you can contact one or call us, and we can refer you to a licensed professional.

  • How much can I afford?

    This is determined during the prequalification process, which will help you understand what is affordable for you.

  • What are Down Payments & PMI?

    Typically, buyers put down 5 to 20% of the purchase price, but it can be as low as 3.5%. 


    If you pay less than 20%, you are required to pay Private Mortgage Insurance (PMI) monthly until you build up 20% equity in your home.



  • What type of loan do I need to get?

    First-time homebuyers may qualify for FHA loans, requiring a 3.5% down payment. Veterans may qualify for loans with 0% down payment. Another option is a conventional loan, which varies in down payment percentage. 


    You will discuss these options with your lender or mortgage broker during the prequalification process.

  • Do I need a home inspection?

    We always recommend a home inspection to identify potential repair needs. 


    A 4-point inspection is required for homeowners’ insurance for older homes.

  • How do I find the right home?

    This involves a conversation with us to determine your family’s needs, preferred areas, and your prequalified amount.

  • Why do I need to work with a Real Estate agent to purchase a home?

    As your buyer agent, we review your criteria for neighborhoods and homes, search for properties that fit your needs, set up showings, and monitor the market for the most current information. We assist in the offer process to ensure you make the best competitive offer and guide you through every step from contract signing to moving into your new home. 


    Sellers use real estate professionals to sell their homes; as a buyer, you deserve the same level of service. We will also discuss the buyer compensation structure on any property you consider, providing transparency before you proceed with your offer.

Sellers

  • What’s the best price you think we can get for my house, given its location and condition?

    We will visit your home and prepare a written Comparative Market Analysis (CMA), taking into account your home's location, condition, upgrades, and current market conditions.


    It's crucial to list your home at the correct price to avoid being under or overpriced.

  • How long do you think it will take for my home to sell?

    While we can't predict the exact time it will take to sell a home, if priced correctly according to the CMA and market conditions, it should sell within a reasonable timeframe, which varies based on market conditions.

  • Looking at my home, what impediments do you see to selling? Are there any improvements you think we can make that will help us sell more quickly or for more money?

     We will provide suggestions after evaluating your property. 


    Common recommendations include decluttering, cleaning walls, mulching the front area, and maintaining the yard. 


    We assist in enhancing your property’s uniqueness to maximize its value.

  • How will you market my property?

    We will promote your property through our Multiple Listing System (MLS), which feeds to hundreds of real estate websites. 


    We will coordinate with you to show the property to potential buyers and schedule open houses if you agree. 


    Additionally, we will send flyers to potential buyers in your area.

  • What is your fee and is it negotiable?

    All fees are negotiable. We strive to provide the best service and negotiate the best price for you. 


    As your seller’s agent, we will structure our fees to be competitive with the market.

Landlords

  • Are you accepting any new landlords and rentals to manage?

    To ensure the same high level of service and quality, we may only accept new properties if we have the capacity depending on the time of year.


    Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.


    Please contact us to check if we have availability to manage new rentals for you.

  • What is your management fee?

    We will work with you to find a management fee structure that works for your rentals and is a win-win for everyone.

  • Where will my property be advertised?

    We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, Dwellsy, RentalSource, and more.  


    We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.

  • How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed by the 15th of the following month by either check or ACH.

  • Do you screen the tenants you lease to?

    As part of our rental applications, we also request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.

  • Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

Tenants

  • When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • Who needs to fill out an application?

    Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

  • Do you run background checks?

    Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 


    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

  • Do you require a security deposit?

    Yes. The amount varies per rental and can be anywhere from 1-3 month's rent.

  • How long is the lease term?

    Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

  • How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.

  • Why should I rent with you?

    We are committed to providing fair, accurate information on the condition of every property.


    We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 


    We are ready to fulfill your property rental requests and assist you in every way possible.

  • If something is broken, will you fix it?

    We will always fix everything that is our responsibility as outlined in your lease agreement. 


    If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

  • How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month. 


    Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments may also be available in your tenant portal. 


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 


    Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.

  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

Commercial Properties

  • When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • How long are the lease terms typically?

    Lease terms can vary, but most commercial leases are longer than residential ones, often ranging from 3 to 5 years. We can also discuss flexible options depending on your business needs.

  • What is included in the rent?

    The inclusions in your rent depend on the type of lease you sign. Usually, rent covers the basic occupancy of the space. Additional costs like utilities, maintenance, and property taxes may or may not be included.

  • Is parking available for my staff and customers?

    Parking availability varies by location. Some properties offer dedicated parking, while others might require an additional fee. Make sure to discuss this during your lease negotiations.

  • What's the process for maintenance requests?

    We strive for prompt and effective resolution of any maintenance issues. Generally, tenants can submit maintenance requests through our online portal for quick response and tracking.

  • How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.

  • How is the rent price determined?

    Rent is usually determined by the square footage of the space, its location, and current market conditions. Additional amenities and features can also affect pricing.

  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

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